P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Lisbon with a minimum of 12 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
If you book the return transfer service, we recommend booking the pick-up from the hotel at least 2 hours before your flight.
If the pick-up is at Sintra, Cascais or Estoril, we suggest booking the pick-up 2,5 hours before the flight departure time.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 30 minutes from the time indicated when making your reservation.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply.
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.
P - Do you have transfers in other destinations?

R -
Yes, here you can see all the destinations where we offer airport transfers.

Our customers' reviews

These are genuine reviews written by our customers.

9.20 / 10

9.2066666666667

5,274 reviews | 71,809 travellers

5 out of 5,274 reviews

01 / 03 / 2025

Fernado

Spain

Bien por parte de Vasco Lorenzo simpático y servicial esperábamos a Chitas pero según parece tenía otro servicio y mandó a Vasco, se retrasó unos diez minutos….. pero bien el traslado parecía el coche no era muy nuevo pero le doy excelente por el trato del conductor Vasco Lorenzo Saludos

I travelled with my partner

12 / 27 / 2024

Jorge

València , Spain

Conductor puntual. Entró a buscarnos al aeropuerto. Buena comunicación por WhatsApp. Se adaptó al punto de destino por obras en el mismo. Sillita de bebe algo antigua, y no muy bien anclada. Vehículo amplio, capacidad de sobra para maletas y carro. Translate this opinion into English.

Punctual driver. He came to pick us up at the airport. Good communication via WhatsApp. He adapted to the destination due to construction work there. The baby seat was a bit old and not very well anchored. Spacious vehicle, with plenty of capacity for suitcases and a stroller. Opinion translated. Show original.

I travelled with small children

12 / 26 / 2024

Philippe

Bordeaux , France

Le chauffeur nous a contacté peu avant le décollage et nous a indiqué avec des photos l’endroit de notre rdv. Nous avons été reçus avec un panonceau à notre nom et conduits à notre hôtel dans d’excellentes conditions. Je recommande vivement Translate this opinion into English.

The driver contacted us shortly before takeoff and showed us with photos the location of our meeting. We were received with a sign with our name on it and driven to our hotel in excellent conditions. I highly recommend Opinion translated. Show original.

I travelled with my partner

11 / 02 / 2024

Edison Bezerra Silva

São Paulo , Brazil

Perfeito!!! Andre o motorista, já estava nos aguardando no saguão do aeroporto, ajudou com a bagagem, e durante o trajeto ao hotel explicava sobre a cidade. Foi muito gentil, educado e bem humorado; demonstrou profissionalismo exemplar. RECOMENDO!!!! Translate this opinion into English.

Perfect!!! Andre, the driver, was already waiting for us in the airport lobby, helped us with our luggage, and explained about the city during the trip to the hotel. He was very kind, polite and good-humored; he demonstrated exemplary professionalism. I RECOMMEND IT!!!! Opinion translated. Show original.

I travelled with my partner

01 / 12 / 2025

Amalia

Spain

Fenomenal Translate this opinion into English.

Phenomenal Opinion translated. Show original.

I travelled with teenagers

Show all the reviews

	4 passenger vehicle	US$ 32.92
	15 passenger minibus	US$ 47.32